FAQs
Q: Who is MAKRO FOODSERVICE?
A: MAKRO FOODSERVICE UK is the dedicated delivery division of the internationally active Metro Group – the Metro Group consists of other wholesale and retail operators, including MAKRO Cash and Carry UK. For more information about the Metro Group please visit www.makro.co.uk
Q: How do I place an order?
A: Orders can be placed online, by phone, fax or email.
Q: Will my MAKRO FOODSERVICE account allow me to shop in a MAKRO Cash and Carry store too?
A: MAKRO Cash and Carry UK and MAKRO FOODSERVICE UK operate separately therefore you cannot shop in a MAKRO Cash and Carry store unless you have a registered trade card. For more information on how to register for a MAKRO Cash and Carry trade card please visit www.makro.co.uk
Q: What products does MAKRO FOODSERVICE deliver?
A: MAKRO FOODSERVICE stock and deliver an extensive range of high quality,professional catering products – including food and non-food lines.
Q: Is there a delivery charge?
A: No. All standard delivery is free of charge. Additional services may be subject to charge.
Q: Can I order online?
A: Yes, please liaise with your sales consultant to create an account
Q: What if any of the goods are damaged in transit?
A: In the unlikely event that goods are damaged in transit the driver will contact your Delivery Helpline – they will then contact you to agree a suitable solution. The damaged goods can be returned with the driver or collected on the next delivery.
Q: Is there a minimum order value?
Yes, orders below £75 will incur a small delivery charge, ask your sales consultant for more information.
Q: What if a product I need is out of stock?
A: In the unlikely event that we are out of stock of a particular product your Delivery Manager will contact you before your delivery. Where possible you will be offered a suitable substitute – at no additional cost.
We have a wide range of options, a credit facility is available with collection by direct debit but we also accept cash, cheque and card payments. Liaise with your sales consultant on the best option for your business.
